2020 Open Enrollment

November 4 – 22, 2020

Medical Insurance

AvMed Health Plan option for full-time employees, Housestaff employee, or part-time employees with benefits status. As an eligible Jackson Health System employee, you may enroll yourself and eligible dependents for coverage in one of the offered medical plans. The available medical plans are:
• Jackson First HMO
• Jackson Select HMO
• Jackson Point of Service (POS)

Guide Links: Benefits Information | Jackson Co-pays

Links: What Is A Primary Care Physician (PCP)? | Jackson First Concierge | SmartShopper | AvMed


This program is an annual, voluntary wellness program designed to motivate you to maintain and improve your well-being by offering a cash incentive for the completion of eligible activities. Employees enrolled in any of the Jackson insurance plans are eligible to participate.

Guide Links: Wheel of Wellness | Wellness Clinic | MD Live

Links: Wellness Calendar | Personal Health Assessment with AvMed | Annual Wellness Visit Provider Verification Form | Smoking Cessation | Employee Assistance Program (EAP) Resources and Living | U@Work Financial Coaching

UW@WORK Financial Services


Learn About FREE Financial Coaching at a Jackson UW@Work Event Near You Earlier this year, Jackson partnered with United Way of Miami-Dade’s Center for financial Stability to bring the UW@WORK program to the health system. UW@WORK is an HR financial initiative that gives employees who make up to $60,000 a year access to a team of experts that can help them jumpstart their finances and achieve their goals. To learn more about what UW@WORK has to offer, visit one of their upcoming events at Jackson Memorial Hospital, Jackson North Medical Center, and Jackson South Medical Center. Services are available in Spanish, Kreyol, or English. For more information, email UWWork@UnitedWayMiami.org or call 305-646-7175.

LinksUW@Work Financial Coaching 


Davis Plan offers a network of providers that service your eye care needs with a modest member copayment.

Links: Davis Reimbursement Form | Print ID Card | Davis|Vision Base Plan Summary| Vision Premier Plan Summary

Guide Links: Benefits Information

Flexible Spending Accounts (FSA)

Accounts that let you pay for eligible expenses with tax-free money.
Health Care FSA:
• Minimum Annual Contribution: $260
• Maximum Annual Contribution: $2,650
Dependent Care FSA:
• Minimum Annual Contribution: $260
• Maximum Annual Contribution: $5,000

Links: FSA Reimbursement Form | PayFlex

Short-Term Disability Income Protection

Provides a stable income source to replenish partial salary due to a temporary disability. Employees under Company Number 100, 200, 210, 220, 300, 310 or 320 receive a employer-paid Short-Term Disability plan. Employees under Company Number 200 or 300 receive a employer-paid “base” Short Term Disability plan that is employer-paid. Employees have the opportunity to apply for additional income protection under a “buy-up” plan.

Guide Links: Benefits Information

Links: Matrix Absence Management

STD Certifications of Coverage:
STD 165706 – Company Codes 110, 210, 220 | STD 165706 – Company Codes 110, 210, 220
STD 165706 – Company Codes 310, 320
STD 165719 – Company Codes 200, 210 | STD 165719 – Company Codes 200, 210
STD 165719 – Company Code 300

Long-Term Disability Income Protection

Long-Term Disability provides monthly payments to replace a portion of your salary if you become disabled.

Guide Links: Benefits Information

Links: Matrix Absence Management | LTD Certification of Coverage

Housestaff Long-Term Disability Income Protection

Jackson Health System provides eligible House Staff Residents and Fellows with Group Long Term Disability Income Protection while they are employed by JHS. The amount of coverage is 60% of salary to a maximum of $3,500.

Links: Benefits Information

Life Insurance

Jackson Health System provides eligible employees with Group Term Life Insurance in the amount of one time the employee’s annual base salary. In addition, Optional Life Insurance is offered at the employee’s expense. Eligible employees may elect to purchase additional life insurance coverage between one and five times his/her annual base salary for a maximum coverage of $2 million.
• Group Basic
• Group Term Optional Life Insurance

Guide Links: Benefits Information

Links: Employee EOI Form | Life Insurance Certification of Coverage

Housestaff Life Insurance

Jackson Health System provides eligibles Housestaff employees with a Basic Group Term Life Insurance in the amount of $50,000.00.  In addition, Optional Life Insurance is in the amount of $50,000 is offered at the employee’s expense.
• Group Basic
• Group Term Optional Life Insurance

Guide Links: Benefits Information

Links: Housestaff EOI Form

Voluntary Benefits

Voluntary Benefits Enrollment Form

Voluntary benefits include the following:
• Legal Insurance
Guide Links: Benefit Information
Links: ARAG Legal

• Pet Assure + PETPlus Rx
Guide Links: Benefit Information
Links: Pet Assure

• Group Critical Illness (CI) & Hospital Indemnity Protection
Guide Links: Benefit Information
Links: CI Claim Form | CI Wellness Claim Form | SHOP Claim Form |  Allstate

• Voluntary Accident Insurance & Whole Life Insurance
Guide Links: Benefit Information
Accident Claim Form 

• Universal Life Insurance
Guide Links: Benefit Information
Links: Voya

• Term Life Insurance with Long Term Care
Guide Links: Benefit Information
Links: Chubb

• ID Commander
Guide Links: Benefit Information
Links: ID Theft

• ConstantCredit
Guide Links: Benefits Information
Links: Ocenture ConstantCredit

Tuition Reimbursement

In keeping with our commitment to help our employees succeed, Jackson Health System offers tuition assistance for employees interested in advancing their careers. Employees may apply for courses leading to a degree or certificate. Courses taken in non-degree seeking status are evaluated on an individual basis. Only eligible, pre-approved courses are reimbursed after required documents are submitted.

The Tuition Reimbursement office, located in Jackson Medical Towers, Suite 106W, is open from 9 a.m. to 5 p.m. Monday through Friday. For more information, contact:

Human Resources
Benefits/Tuition Reimbursement
Jackson Medical Towers
1500 NW 12th Ave Suite 106
Miami, FL 33136

How to Apply

To apply for our Tuition Reimbursement program:
• Review the Policies & Procedures Guideline (JHS Tuition Policy)
• Submit an application via www.tamsonline.org/JacksonHealthSystem
• Upload all required documentation to the system once your course has completed (Receipt, Transcripts)

All applications must be submitted within a minimum of two weeks before the start date of the course, test or certificate program. Notification of approval will be sent via email.

School Affiliations – This is a list of the nursing schools, colleges and/or universities that have current affiliating school agreements with JHS. An affiliating school agreement is a contract between JHS and the nursing school. This agreement allows nursing students to complete clinical practicum at any JHS facility. This list will be updated every 6 months. The agreements that are proprietary relate to specific employees only.

All nursing students who wish to complete clinical practicum hours at Jackson facilities (Jackson Memorial Hospital, Holtz Children’s Hospital, The Women’s Hospital, Jackson North Medical Center, Jackson Behavioral Health Hospital, Jackson South Medical Center, and any Ambulatory/Primary Care or Urgent Care Centers) should make sure their school is listed here. If your school is not listed here, please contact the Education & Development Department at Nursing-Affiliation@jhsmiami.org

Leave Management

Jackson Health System has selected Matrix Absence Management, Inc. (“Matrix”) as the new administrator for The Leave of Absence Programs in accordance with the Family Medical Leave Act (FMLA), Medical, Intermittent Leave, Educational, Military, Bereavement, and Jury Duty Policies.


Changes to Leave Management Process effective June 3, 2018


• Defined Retirement Plan (PHT)
The PHT Defined Benefit Retirement Plan was created in 1996 and has been available to employees hired after January 1, 1996. Current employees vest after 6 years of service, and Normal Retirement age is 65, or age 62 if hired prior to April 2012.
Links: PHT Retirement Plan Summary Plan Description (SPD) | PHT Retirement | PHT Lump Sum | PHT Form | PHT eePoint Reference Guide

• Retiree Benefit Access Online
eePoint Employee Self-Service System (ESS)

• Florida Retirement System (FRS)
Any employee who was hired prior to 1996 and was in a retirement eligible position, is enrolled in the Florida Retirement System (FRS). For information on FRS and to create your own estimate, visit MyFRS.com.
Links: FRS Regular Retirement | Enter/Terminate DROP | FRS Investment Plan | FRS Form

• Tax Deferred Investments 403(b) & 457 Plans
Links: 403(b) vs. 457 Comparison  |  403(b) Retirement Savings Contribution Plan | 403(b) Spanish Translation  |  403(b) Retirement Savings Contribution Agreement (RSCA) | 457 Retirement Savings Contribution Plan  |  457 Spanish Translation  |  457 Retirement Savings Contribution Agreement (RSCA) Sum  |  403(b) & 457 Contact List

Employee Health Services

Employee Health Services (EHS) located in the Jackson Medical East Tower, Suite # 1103 provides a comprehensive program designed to support healthy behaviors and improve health outcomes while at work. The program consists of: tobacco avoidance and cessation, injuries, illnesses, and medical screenings among the Jackson Health System (JHS) employees.  Walks INS are accepted.

  • Return to Work Clearance (RTW Clearance Criteria) – Jackson’s Employee Health Services (EHS) is now accepting physician clearances (i.e. doctor’s notes), meaning, depending on the circumstance, employees will not have to be cleared by EHS if they are returning to work after an extended leave. To help collect physician clearance information, a RTW email inbox is now available, 
    JHS-ReturnToWork@jhsmiami.org. Staff members can email a physician clearance form rather than having to wait in line when dropping it off in person. Links: Physician Clearance Form |   Return-To-Work Clearance Form | Policy
  • Reporting communicable diseases – Employees with direct exposure to patients are required to receive a TB skin test on their birthday month yearly. TB skin testing and other medical surveillance programs are based on the risk for exposure in a specific work place.
  • Body Fluids/ Needlesticks
    Links: Policy
  • Supervisor Referral form
    Links: Form 

REMINDER: Fitness for Duty Assessment for Medical Conditions
If you have an employee who shows evidence of changes in their behavior that affects their job performance, there are instructions you must follow to ensure your team member gets evaluated and the proper care through Employee Labor Relations and Employee Health Services. To review the fitness for duty assessment for medical conditions process, click here.

REMINDER: Jackson North & South Return-To-Work Requirements
Jackson North and South Medical Center employees returning to work after medical leave do not go through Employee Health Services to get cleared prior to their first day back on the job. Instead, they must be evaluated by partnering Miami-Dade County provider sites. Supervisors must arrange their employees’ clearance visits. If you are a Jackson North or South leader and would like to review the return-to-work process for your staff, click .


Provider Directory

Medical Provider



Jackson First Concierge


Jackson Health System

Employee Assistance Program

Resources for Living, LLC
55 Lane Road 
Fairfield, NJ 07004 
24/7 Access for Jackson Health System employees: 
786-466-8377, Option 2

Disability Provider

Reliance Standard Life
Insurance Company
Matrix Absence Management, Inc.
24/7 for Telephonic Claims Filing or file online at matrixabsence.com

PO Box 13498
Philadelphia, PA 19101
Fax 602-866-9707

Housestaff Disability Insurance Provider

The Hartford/The Lawrence D. Share Company, Inc. 
1200 S. Pine Island Rd, #400
Plantation FL 33324

Accident Insurance Provider

Allstate Accident

Group Voluntary Hospital Indemnity Insurance Provider

Allstate Benefits 
Mon – Fri, 8 a.m. – 8 p.m. ET

Allstate Benefits is the marketing name for American Life Insurance Company, Jacksonville, FL, a subsidiary of The Allstate Corporation.

Other Providers

Pet Benefit Solutions

Pet Assure and Pplus (Rx)
415 Cedar Bridge Avenue 
Lakewood, NJ 08701

ID Commander
Membership Services
Mon – Fri, 9 a.m. – 6 p.m. ET

Membership Services
Mon – Fri, 9 a.m. – 6 p.m. ET

Legal Insurance Provider

500 Grand Avenue, Suite 100
Des Moines, IA 50309
Access Code 17845jhs

Dental Provider

Delta Dental
PO Box 997330
Sacramento, CA 95899-7330
PPO Group Number – 19083
DHMO Group Number – 78933

Vision Provider

Davis Vision
Vision Care Processing Unit
PO Box 1525
Latham, NY  12110
Member Service: 877-393-7363

PayFlex Systems USA, Inc.

10802 Farnam Drive, Suite 100
Omaha, NE 68154
Mon – Fri, 8 a.m. – 8 p.m. ET
Saturday, 10 a.m. – 3 p.m. ET
Toll-Free Claims Fax

General Account Info – Voice Response
24 hours a day

Life Insurance Providers

Customer Service
Mon – Fri, 7:30 a.m. – 6 p.m. CST

Reliance Standard Life Insurance Company
Customer Service

ReliaStar Life Insurance Company
A Member of the Voya® Family of Companies Customer Service
PO Box 122
Minneapolis, MN 55440-0122

Transamerica Life Insurance Company
Customer Service

Unum Life Insurance Company of America
Customer Service

Unum Whole Life Insurance with Long-Term Care
Customer Service
Mon – Fri, 8 a.m. – 8 p.m. ET

Customer Care
Customer Care Email
Claims Phone

Tax Shelter Annuity Providers

Miami District Office:
701 Brickell Avenue, Suite 1950
Miami, FL 33131
Office Phone: 305-817-2250
Office Fax: 786-777-7626

VALIC Client Care Center:

Critical Illness Provider

Allstate Benefits
Customer Service

On-Site FBMC
Service Center

Office Hours:
Monday – Friday
7:30 a.m. – 5 p.m. ET

Jackson Memorial Hospital
1611 NW 12th Avenue
Park Plaza West, L-109B
Miami, FL 33136-1096


FBMC Service Center

Monday – Friday
7 a.m. – 7 p.m. ET